Realty Plaza, Jaela, Sri Lanka.


Privacy Policy Statement

V4.0, January 26, 2023


Introduction

At SnowLIS, we take privacy seriously. This Privacy Policy is designed to help you understand how we collect, use, and protect personal information that can be used to identify an individual in the course of doing business with SnowLIS.

If you use our products and services or register for an event, you may need to provide personal information. Rest assured, we will only use this information to support your ongoing relationship with SnowLIS.

We encourage you to read the following sections carefully to make informed decisions about how we use your personal information.

By using our mobile applications or website, you agree to the collection and use of information as outlined in this Privacy Policy. Any personal information collected will only be used for providing and improving our services, and we will not share your information with anyone except as described below.

The terms used in this Privacy Policy align with our Terms and Conditions, accessible at login and in the settings, unless otherwise defined here.

How We Collect and Use Your Information

You can visit our website without providing any personal information. However, we may collect non-personally identifiable information about your browsing activity, such as cookies and usage data.

For a better user experience on our mobile application, we may ask you to provide personally identifiable information. This information is stored on your device and is not shared unless transferred to another service provided by us, which is governed by a separate data agreement.

We collect personal information with your knowledge and consent when you inquire about or order SnowLIS products and services, register for information, participate in forums, or respond to communications like surveys. We use this information to manage your account, provide requested services, and improve your experience.

The personal information we may collect includes your name, address, telephone number, email address, payment details, and any information related to events or surveys sponsored by SnowLIS.

We will never sell or share your personal information beyond the scope described here. You may request details about the personal information we hold about you at any time.

We may also collect non-personally identifiable information, such as your browsing history, which helps us enhance our website and product offerings. Additionally, we may use this data for purposes like processing orders, verifying your identity, or responding to complaints and inquiries.

If you consent, we may use your information to contact you for marketing or market research purposes and to inform you about new products, services, or special offers. You can update your preferences or opt out of these communications at any time.

We may disclose your information to companies within the SnowLIS group for business purposes or if we undergo a reorganization. We may also share your information with third parties, like payment processors, to complete transactions, or when required by law.

We are not responsible for the privacy policies of social media platforms where you may share comments or posts. Please review their terms and privacy policies.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, usually for the duration of your use of our products and services, and a reasonable time thereafter. Transaction, payment, and order data will be retained for up to 7 years, or as required by legal obligations.

How We Store and Process Your Data

SnowLIS operates as a data controller in regard to the personal information you provide. We store personal information outside Sri Lanka in secure data centers. We follow industry-standard security measures to protect your data, including regular audits.

We comply with the relevant data protection laws, and your information will be processed in a manner that is lawful and fair.

Security

We take appropriate measures to secure your personal data. In the event of a data breach, we will notify the relevant authorities within 24 hours and affected individuals within 72 hours.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. However, certain legal obligations may prevent us from immediately deleting your data. Should you believe we are not processing your data in accordance with this Privacy Policy, you may contact us or lodge a complaint with the relevant data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and you will be notified as necessary. Continued use of our services following changes constitutes your acceptance of the revised policy.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at info@snowlims.com or call us at +94 11 434 1530

SnowLIS

By Address: Snow Soft (Pvt) Ltd, L2-23, Realty Plaza, Ja-Ela, Sri Lanka

Through our website: snowsofts.com

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